PROCESSES · STOCK ACCURACY
Returns
In Picklo the commercial return process and the physical receipt of goods are separate steps; both are recorded in the panel.
STEP BY STEP
What happens in the warehouse, and what Picklo does
Step 1: Open the return
With “New return” in the panel you pick the order, the lines being returned and the reason the customer gave. The return opens as “Requested”.
Step 2: Move the process forward
A return is approved, completed or cancelled; moving it forward needs supervisor rights. A closed return cannot be reopened.
Step 3: Receive the goods
When goods arrive, the “Physical receipt” step records the quantity and the warehouse's finding: New, Like new, Damaged, Defective, Wrong item, Missing parts. Then the outcome: back to the shelf (sellable), quarantine (not sellable) or disposal. Recording the same receipt twice never adds stock twice.
Step 4: Log unidentified parcels
A parcel without a return number is logged in a separate list with the name or barcode found on it, the carrier and the tracking number. It stays on a quarantine shelf until identified and does not enter stock.
PANEL · PHYSICAL RECEIPT
The item's condition and its outcome.
Each return line gets its own finding and outcome. Goods back on the shelf enter sellable stock; quarantined goods enter non-sellable stock.
- Six findings, three outcomes
- Disposal requires a reason
- A receipt is never counted twice
PANEL · RETURNS
The commercial side of a return.
The Returns screen manages the process; the goods physically arriving is a separate event. Every return is listed with its status and reason.
WHAT YOU GAIN
What Picklo gives you in this process
- Sellable goods return to the shelfItems marked “back to shelf” enter sellable stock.
- Faulty goods are kept apartQuarantined items sit in non-sellable stock.
- Unclaimed parcels are not lostUnidentified returns are tracked in their own list, in quarantine.
OTHER PROCESSES
The rest of your warehouse
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